Oh please Zalora, cut the lying game!

I intentionally did not blog about my worst (so far, aside from the past experiences I've had) experience with Zalora's Customer Service (they call that customer service, *roll eyes*) last uhh can't remember anymore. Around June or July... I can't remember what item went out of stock, all I know is that I contacted a certain customer care agent named "Apple" and asked for assistance so I can buy the Plains&Prints DRESS which costs Php995 instead. All along I thought everything was okay until I noticed that the delivery was waaaay delayed than the usual 1-2 days delivery time within Metro Manila. I contacted her again, she said the dress ran out of size small. In my mind I thought "NOT AGAIN!" but after a few more days i realized what went wrong...

I chose to buy the dress because it costs less than the mall price. It is priced Php1995 in stores while only Php995 in Zalora. I started to feel something was wrong when none of my emails regarding the status of my order was answered by Zalora. So I called Apple instead. She tried explaining (or should I say lying) about why I can't get the item. She said it was out of stock but (maybe) they didn't want to be marked as out of stock online shop so they offered they will be pulling out the item from malls. Then came their mighty rider handing me a TOP of same prints as that of the dress I ordered. I then called Zalora demanding explanation why I'm getting a top instead of a dress. They said according to the "SKU" or item code, I ordered a top and not a dress. When I checked their website the price of the dress was changed from Php995 to Php1995. But still, the top that I got was never made available online even before I ordered the dress. But this Apple insisted that the price was not changed and that if ever it was changed, they will know. I just said, "Apple If I ordered a dress I will be expecting a dress and if ever I ordered a top I will sure be expecting a top! i am very sure I ordered a dress, I even checked the price of the dress from Plains&Prints Facebook page!" There, first lie from Apple of Zalora. There's no 2nd from Apple but rather from customer agent named "Florenz" happened just today.

I emailed regarding the status of the shoes I ordered. He/She said they tried delivering the item last Sunday but the rider said I was not at home. Hello? I was at home the whole day of Sunday. We even had visitors (our relatives) that day, the house was packed and I was up from 6 in the morning 'til midnight!!!! I never went out! What the hell are you saying I was not at home! Stop lying to your customers and swallow your pride. Admit what you failed to do or what you did wrong. Please.

HAY I'm thinking of getting a pair of Suelas in rose gold pa naman! But I don't want to be a victim of lying customer care agents of Zalora again! haaaaay talaga!